“Ask Ela” below are the answers to commonly asked questions. If you do not see your answer here, please send me your question. I’m happy to answer any questions you may have about my products.
Q: Hi! Where can I purchase your products in Paris?
A: You can order on our website, we ship throughout the entire EU.
Q: Hi Ela, Is the Gentle Enzyme Peel okay for pregnant women? I want to give it as a gift to a dear friend who is pregnant.
A: Our Gentle Enzymatic Peel is safe for pregnant & breastfeeding women, with only.05% lactic acid it is absolutely safe
Q: When will the eye masks be back in stock?
A: Hello, Our fabulous patented Brightening Anti-Puff Eye Masks are back in stock and ready to ship.
Q: Can I use Soothing Cleansing Gel & Ultra Hydrating Facial Toner on acne prone skin?
A: Yes, both our Cleanser and Toner are excellent for acne-prone skin and acne-related inflammation. It is soothing, healing, and hydrating with prebiotics, anti-bacterial properties, and powerful antioxidants that help to heal your microbiome and calm down inflammation.
Q: how to use the peel?
A: Hello ! You should use our peel on clean skin and apply it as a mask for 15 minutes. Rinse off with cool water and follow up with Exquisite Ultra Hydrating Facial Toner.
Q: Good morning!Could you please advise where I can purchase your products if I live in Australia?Thank you so much.
A: Hello and thank you for your question, you can purchase all of our Exquisite products from Freia Aesthetics in Singapore. They are the closest spa partner to Australia and they ship to Australian consumers.
Q: Hello, when will your anti puff eye masks be in stock again? Thank you very much
A: Thank you for your question and your interest in my Brightening Anti-Puff Eye Mask. This mask has been a huge success for Exquisite so we ran out sooner than expected. The good news is that they are in the works and are due to be back in stock sometime in October. Thanks for the question, -Ela
Q: Hi! I was trying to make a purchase today and then this message popped up when I was checking out-Coupon usage limit has been reached.Help!!
A: Hello, I'm so sorry to hear that you are having some difficulty with our coupon code, if you have not been able to use it by now please reach out to me directly via the contact form on the website and I will certainly make things right for you. -Ela
Q: Hi! I love the peel! Can it be used every day?
A: If your skin not sensitive and compromised then you can use it up to 3 times a week
Q: I see that 2 of your masks are Patented, what makes them so unique?
A: Our 2 bio-cellulose masks are patented for their uniquely designed shape that helps to treat the areas of most concern around the Eye and Neck & Decollette
Q: My esthetician just used your Dual Hydration Mask along with a microcurrent machine during my treatment, can you explain the benefits of this and should I also be using the mask at home without having the microcurrent?
A: Dual Hydration Mask is the perfect at-home face mask hydrating treatment and can be used as often as you want without any equipment or tool.
Q: Is Exquisite cleanser & toner safe for me to use now that I'm pregnant as well as after I give birth and am breastfeeding?
A: All of our products are safe for pregnancy and breastfeeding.